Founder of The Cattalyst
Oliver Catt: operator, trainer and outsourcing advisor
Twenty-five years inside customer operations, leadership teams, contact centres and training rooms. Oliver works directly with clients from the first conversation through delivery.
Operational experience
Advice shaped on the floor, not from the sidelines
Oliver began on the frontline and progressed through management, operational leadership and training roles before founding The Cattalyst. That route matters: the work starts with what managers, teams and customers actually experience, then builds a practical answer around it.
Across training and outsourcing, clients keep one accountable relationship. Oliver diagnoses the requirement, challenges assumptions, designs the approach and stays close enough to see whether it changes performance in practice.
- Leadership and management development built around live workplace situations
- Customer service, sales and contact-centre operations
- Outsourcing strategy, partner selection, implementation and governance
- Training design, facilitation and practical transfer back to the job
Bring the real operational challenge
Talk it through directly with Oliver and leave with a practical next step, whether that is training, outsourcing, both, or neither yet.